Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link: NSDL :- https://nsdl.co.in/dpsch.php
(1) Basic Services
| S.No. | Brief about the Activity / Service | Expected Timelines for processing by the DP after receipt of proper documents |
| 1 | Dematerialization of securities | 7 days |
| 2 | Rematerialization of securities | 7 days |
| 3 | Mutual Fund Conversion / Destatementization | 5 days |
| 4 | Re-conversion / Restatementisation of Mutual fund units | 7 days |
| 5 | Transmission of securities | 7 days |
| 6 | Registering pledge request | 15 days |
| 7 | Closure of demat account | 30 days |
| 8 | Settlement Instruction | Depositories to accept physical DIS for pay-in of securities upto 4 p.m. and DIS in electronic form upto 6 p.m. on T+1 day |
(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include
| S.No. | Type of Activity /Service | Brief about the Activity / Service |
| 1 | Value Added Services |
Depositories also provide value added services such as Basic Services Demat Account (BSDA)1 Transposition cum dematerialization2 Linkages with Clearing System3 Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc. |
| 2 | Consolidated Account statement (CAS) | CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions). |
| 3 | Digitalization of services provided by the depositories |
Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: |
(1) The Process of investor grievance redressal
| 1. | Investor Complaint/ Grievances | Investor can lodge complaint/ grievance
against the Depository/DP in the following ways:
a. Electronic mode – (i) SCORES (a web based centralized grievance redressal system of SEBI) https://www.scores.gov.in/scores/Welcome.html (ii) Respective Depository’s web portal dedicated for
the filing of compliant for NSDL
: https://www.epass.nsdl.com/complaints/websitecomplaints.aspx (iii) Emails to designated email IDs of Depository
for NSDL : relations@nsdl.co.in The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days. b. Offline mode [details of link to the form to be provided by DPs] |
| 2 | Investor Grievance Redressal Committee of Depository | If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents. |
| 3 | Arbitration proceedings | The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s). |
6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant
| S.No. | Type of special circumstances | Timelines for the Activity/ Service |
| 1 | Depositories to terminate the participation
in case a participant no longer meets the eligibility
criteria and/or any other grounds as mentioned in the
bye laws like suspension of trading member by the Stock
Exchanges.
Participant surrenders the participation by its own wish. |
Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email. |
| S.No | Received from | Carried forward from previous month | Received during the month | Total Pending | Resolved* | Pending at the end of the month** | Average Resolution time^ (in days) | |
|---|---|---|---|---|---|---|---|---|
| Pending for less than 3 months | Pending for more than 3 months | |||||||
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Depositories | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 4 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 5 | Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| S.No. | Year | Carried forward from previous year | Received during the year | Resolved during the year | Pending at the end of the year |
|---|---|---|---|---|---|
| 1 | 2017-18 | 0 | 0 | 0 | 0 |
| 2 | 2018-19 | 0 | 0 | 0 | 0 |
| 3 | 2019-20 | 0 | 0 | 0 | 0 |
| 4 | 2020-21 | 0 | 0 | 0 | 0 |
| 5 | 2021-22 | 0 | 0 | 0 | 0 |
| 6 | 2022-23 | 0 | 0 | 0 | 0 |
| 7 | Grand Total | 0 | 0 | 0 | 0 |
| S.No | Month | Carried forward from previous month | Received | Resolved* | Pending** |
|---|---|---|---|---|---|
| 1 | Apr-2021 | 0 | 0 | 0 | 0 |
| 2 | May-2021 | 0 | 0 | 0 | 0 |
| 3 | Jun-2021 | 0 | 0 | 0 | 0 |
| 4 | Jul-2021 | 0 | 0 | 0 | 0 |
| 5 | Aug-2021 | 0 | 0 | 0 | 0 |
| 6 | Sep-2021 | 0 | 0 | 0 | 0 |
| 7 | Oct-2021 | 0 | 0 | 0 | 0 |
| 8 | Nov-2021 | 0 | 0 | 0 | 0 |
| 9 | Dec-2021 | 0 | 0 | 0 | 0 |
| 10 | Jan-2022 | 0 | 0 | 0 | 0 |
| 11 | Feb-2022 | 0 | 0 | 0 | 0 |
| 12 | Mar-2022 | 0 | 0 | 0 | 0 |
| 13 | April-2022 | 0 | 0 | 0 | 0 |
| 14 | May-2022 | 0 | 0 | 0 | 0 |
| 15 | June-2022 | 0 | 0 | 0 | 0 |
| 16 | July-2022 | 0 | 0 | 0 | 0 |
| 17 | Aug-2022 | 0 | 0 | 0 | 0 |
